How it works

Lounge access is booked online when purchasing your flight. After purchase a voucher will be sent to you via email to gain access to the lounge. These vouchers are valid only for the flight against which they are issued. So if you book a lounge visit for your departure flight, you will not be able to use it on your return flight if you don't get to the lounge before you leave. Lounge vouchers are not refundable should you not get a chance to visit the lounge.

After checking in, proceed through the airport security gates to the departure hall. All airports have clear signage directing you to the lounges. At the lounge reception, present your boarding pass and lounge voucher and they will welcome you inside.

Boarding Calls

Please note that the lounges are not required to make boarding calls for lounge visitors, so it's the customer's own responsibility to ensure that you are at the boarding gates in time for boarding. Boarding for our flights closes 15min before departure.

Arriving Early

Airport lounge access is only available two hours before departure on the vouchers sold by Mango. Guests who arrive at the airport early are welcome to proceed to the lounges for early entry, but please note that the lounge will charge an early access fee dependent on how early you are. 

Children and Infants

Children and infants are welcome into the Bidvest Premier Lounges. Children under the age of two years are allowed to enter for free when accompanying a parent with paid access. Children two years and older will need their own vouchers.

What's Available in the Lounges

All Bidvest Premier Lounges provide a comfortable space to sit and relax while waiting for your flight to depart. Complimentary snacks and beverages are provided by the lounge, with menus varying on a daily basis. There are also televisions, free newspapers and magazines as well as charging facilities for laptops and cell phones.

Some of the lounges also offer additional facilities including:

  • Smoking rooms
  • Showers with towels
  • Baby Changing Facilities

Please click here for a full list of the various facilities available at each of the lounges along with the opening hours and locations for each.

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